Course curriculum

  • 1

    Story Telling & Making Connections

    • Storytelling - in context

    • How to Tell a Good Story

    • Invite People into the Story

    • Creating a great experience for your group, every night of the season

    • Tips for improving your story telling

    • Example script for story telling - Northern Lights

    • Group dynamics quick quiz
  • 2

    Group Control & Group Dynamics

    • Be the leader

    • Group Dynamics

    • Group Control

    • Group control scenarios

    • Poorly Behaved Guests

    • Group dynamics quick quiz

    • Be the leader - download your copy of leadership behaviours needed for guiding

    • Tour Briefing
  • 3

    Executing the Aurora Hunt

    • Introduction to our Aurora Hunt

    • Tour details

    • Inclusions & Guests' Expectations

    • General briefing

    • Quick quiz

    • Before the tour

    • Structure of the Aurora Hunt

    • Working as part of a Team

    • Post Tour Packdown

    • Photos of the Tour

    • Quick quiz

    • TripAdvisor

    • Upselling other tours

    • Limited Impact Policy

    • Citizen Science on Tour

    • Quick quiz
  • 4

    Transformative Experiences

    • Transformational Tourism

    • Cementing the Change
  • 5

    Creating Moments that Last

    • "Take only photos"

    • Connect Feelings with Experience

    • Being an Inclusive Tourism Professional

  • 6

    A little bit of house keeping

    • Getting back on time

    • Pick a direction & commit to it

    • Quick quizzzz