Course curriculum

  • 1

    Getting started

    • Embracing Diversity: A Call to Action for Tourism Professionals

    • Benefits for Tourism

    • Embrace It

    • Cultural Competence = Personal Growth

    • Staying the Course

    • Quick quiz
  • 2

    Inclusivity

    • Promoting Inclusivity in Tourism

    • Unconscious Bias in Tourism

    • Example 1: Microaggressions impacting guest experience

    • Quick quiz
  • 3

    Cultural competency

    • Definition of Cultural Competency

    • Understanding Cultural Diversity

    • Awareness of Personal Bias

    • Example 2: Cultural bias impacting guests experience

    • Example 3: Stereotyping guests, leading to exclusion

    • Stereotypes and Misconceptions

    • Effective Communication across Cultures

    • Cultural Sensitivity and Respect

    • Cultural Awareness in Tour Narratives

    • Handling Cultural Differences

    • It's an ongoing learning process

    • Additional Resources

    • Quick quiz
  • 4

    Workplace culture

    • Our Workplace Culture

    • Shame & Gossip Free Workplace - Policy

    • Gossip -> Shame.

    • Shame Free Culture = A Nest you want to stay in

    • Shame Free Workplace Extends to the Field

    • Skip the Sexualised Comments about Colleagues & Guests

    • Cultural Differences Balanced in the Workplace

    • Quick Quiz