Course curriculum

  • 1

    Introduction

    • Learning Goals
  • 2

    Getting Orientated

    • Definitions

    • Introduction to our virtual workspaces

    • Workspaces quick quiz
  • 3

    Office routines

    • AM Office Responsible Flow

    • PM Office Responsible Flow

    • Quick quiz
  • 4

    Using the platforms

    • Using Teams

    • Locating the Knowledge Bank on Teams

    • Leave Request

    • Using Pixieset continued

    • Using When I Work

    • WIW Update for 2024 season

    • Logins & doorcodes

    • Finding procedures

    • Quick Quiz
  • 5

    Communiacation Guidelines for Office Owls

    • Communication Guidelines

  • 6

    Using Rezdy

    • Getting started with Rezdy

    • Rezdy calendar & manifest video

    • What bookings (orders) look like

    • Sending an email through Rezdy

    • Sending an email through Rezdy - video

    • Closing off sessions

    • Checking waivers and updating info

    • Manifest part 1

    • Manifest part 2
  • 7

    Managing bookings

    • Processing bookings

    • Processing a direct booking

    • Processing a booking from an OTA - Viator

    • Processing a booking from an OTA - GYG

    • Cancelations - direct bookings

    • Cancelling booking - OTA

    • Processing OTA cancellation - guests cancelled on agency portal

    • Cancelling OTA booking

    • Amending bookings

    • Quick quiz
  • 8

    Environmental Conditions

    • Environmental Conditions

    • AH locations and Yr

    • Varsom and Statens Vegvesen
  • 9

    Knowledge about the region & Northern Lights

    • Tromsø basics

    • Brief history of Tromsø

    • Northern Lights - explained by Gordon

    • Where, When & Why

    • KP, Bt, Bz & Speed/Density

    • Can we anticipate activity on tours? Yes, we can

    • Tromsø is the best place to see Auroral activity

    • Environmental conditions to consider

    • Micro-climates

    • Staying warm in the Arctic

    • Polar night
  • 10

    Bread & Butter: Aurora Hunt

    • Introduction to our Aurora Hunt

    • Tour details

    • Inclusions & Guests' Expectations

    • Transformational Tourism

    • Cementing the Change